TERMS & CONDITIONS
Welcome to [Website Name].
By accessing or using our website and purchasing products from us, you agree to comply with the following Terms & Conditions. Please read these terms carefully before placing an order.
1. GENERAL
This website is operated by [Business Name / Website Name]. We reserve the right to update, modify or change these Terms & Conditions from time to time.
Any changes will be effective when updated on this website.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.
However, minor differences in colour, appearance, packaging or design may occur due to product batches, lighting, screen settings or manufacturer updates.
3. PRODUCT PRICING
All product prices displayed on the website are subject to change without prior notice.
The applicable price at the time the customer successfully places an order will generally be considered the order price, subject to any obvious pricing errors or technical issues.
4. ORDER ACCEPTANCE
Placing an order on our website does not necessarily guarantee acceptance of the order.
We reserve the right to cancel or refuse an order in situations including, but not limited to:
• Product unavailability
• Incorrect pricing or product information
• Payment issues
• Suspected fraudulent or unauthorized transactions
• Technical errors
• Other legitimate business or operational reasons
If an order is cancelled after payment has been received, an applicable refund will be processed.
5. PAYMENT
Customers must provide accurate and valid payment information when placing an order.
Orders may be processed only after successful payment confirmation, where applicable.
6. SHIPPING & DELIVERY
We will make reasonable efforts to dispatch orders within the stated processing period.
Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, operational issues and other circumstances beyond our reasonable control.
We are not responsible for delays caused by the courier or circumstances beyond our control, although we will reasonably assist customers in tracking and resolving delivery issues.
7. 5-DAY CHECKING WARRANTY
Eligible products purchased from our website are covered by a 5-Day Checking Warranty from the date of delivery.
If a product has a genuine internal defect or is not functioning properly within the 5-day checking period, the customer may contact us for verification and assistance.
Depending on the nature of the issue and product availability, we may provide a replacement or accept a return and process an applicable refund.
8. UNBOXING VIDEO
Customers are strongly advised to record a continuous unboxing video when receiving and opening their package.
The video should clearly show the unopened package, shipping label and complete opening process.
For claims involving shipping damage, missing items, wrong products or visible package/product damage, an unboxing video may be required for verification.
9. WARRANTY EXCLUSIONS
The 5-Day Checking Warranty does not normally cover damage caused by:
• Misuse
• Accidental damage
• Physical damage after delivery
• Water or liquid damage, where applicable
• Improper installation or handling
• Unauthorized repair or modification
• Normal wear and tear
• Negligence
• Failure to follow the product's instructions
10. RETURNED PRODUCTS
Where a return is approved, the customer may be required to return the product with its original packaging, accessories, manuals and other supplied items, wherever applicable.
The returned product may be inspected to verify the reported issue.
11. FRAUDULENT OR MISUSE OF RETURN POLICY
We reserve the right to investigate suspicious, fraudulent or repeated misuse of our return, replacement or refund process.
Appropriate action may be taken in accordance with applicable law and our policies.
12. INTELLECTUAL PROPERTY
All website content, including logos, graphics, images, text, product descriptions, designs and other materials, may be protected by applicable intellectual property laws.
Such content may not be copied, reproduced, modified or used without appropriate authorization.
13. LIMITATION OF LIABILITY
We will make reasonable efforts to provide accurate product information and reliable services.
However, to the extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
14. GOVERNING LAW
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts or authorities as applicable under Indian law.
15. CHANGES TO TERMS
We may update these Terms & Conditions from time to time.
Customers are advised to review this page periodically for any changes.
16. CONTACT INFORMATION
For any questions regarding these Terms & Conditions, cancellation, returns, replacements or refunds, please contact us.
ZEPQ,
Pp 8/456-R,
Malappuram ,Kerala - 676126
Mobile No: +919995696402
GST No. : 32EFVPP8300G1Z7