SHIPPING POLICY
We aim to provide a safe, reliable and timely delivery experience for every customer.
1. Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment verification.
2. Delivery Time
Delivery time may vary depending on the customer's location, courier service and other factors. Estimated delivery timelines will be provided wherever applicable.
Delivery may be delayed due to weather conditions, natural disasters, public holidays, courier-related issues, remote locations or other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed on the website before the order is placed.
4. Tracking
Once your order has been dispatched, tracking details may be provided through SMS, WhatsApp, email or through our website, depending on the availability of tracking information.
5. Package Inspection & Unboxing Video
Customers are strongly advised to record a continuous, clear and unedited video while opening the courier package.
The video should clearly show:
• The sealed outer package before opening
• The shipping label
• The complete unboxing process
• The product and its condition immediately after opening
An unboxing video may be required to verify claims relating to transit damage, missing items, wrong products or other delivery-related issues.
6. Damaged or Defective Product
All products purchased from our website come with a 5-Day Checking Warranty.
If the product is found to have an internal defect or is not working properly within 5 days of delivery, the customer may contact us for a replacement or return, subject to verification and the applicable return conditions.
For products damaged during shipping, customers should contact us as soon as possible after delivery and provide clear photos/videos and the unboxing video for verification.
7. Replacement / Return
After receiving a valid complaint, our team may request photos, videos or other information to verify the issue.
If the issue is confirmed to be covered under our 5-Day Checking Warranty, we may provide a replacement or accept the return of the product, depending on product availability and the nature of the issue.
Products must be returned with the original accessories, packaging and other items supplied with the product, wherever applicable.
8. Exclusions
The 5-Day Checking Warranty does not cover damage caused by misuse, physical damage after delivery, accidental damage, water or liquid damage, improper installation, modification, unauthorized repair, normal wear and tear, or any other damage caused by the customer.
9. Important Note
The 5-Day Checking Warranty is provided for checking the product's working condition after delivery. This policy does not limit any rights or remedies available to consumers under applicable Indian laws.
For any shipping, return or replacement-related assistance, please contact our customer support team.
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+91 99476 64026